FREE DELIVERIES on orders over £90 UK only

UK Standard Delivery £4

Contact Us

Returns & Refunds

Returns:
If an item is faulty or damaged when you receive it please inform us as soon as possible so that the item may be repaired or a replacement arranged, any postage incurred will be refunded at our standard delivery rate (see shipping). Please ensure that the item(s) is appropriately protected and secure when packaging it to be returned to us. You are responsible if a returned parcel does not arrive or has been damaged in the post. When an item is no longer available we will contact you via email to discuss possibilities and options available to us.

As our items are hand made to order we cannot accept returns of any items unless we have agreed in advance. You will be responsible for cost and risk of loss or damage for any goods returned if you have simply changed your mind. Goods must be returned in new, unworn, unwashed re-sellable condition with original tags still attached. Any free gifts must also be returned as they are considered part of the sale and you may be charged for the free item(s) if you do not. You must ensure that the item(s) arrives back to us in an undamaged state as goods that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused. It may be necessary for us to make a deduction from your reimbursement for loss of value of the goods returned to us due to unnecessary handling by you.

You are responsible for return postage of any item(s) and you will not be refunded for any postage paid by you for delivery to you or us. Any agreed refund will be made to you, using the same method that purchases were made, unless this is deemed not possible. Refund will be made to you within 14 days of the item(s) being received by us.

Where an offer has been purchased and part of the order is to be returned the retained items are then restored to their original full price unless the full offer or deal is returned (see promotions). You will receive a refund after any deductions for the full priced item(s) retained by you.

You must notify us as soon as possible if you wish to return any item(s) as returned items must be returned to us within 14 days of delivery to you. This excludes made to order items.

Exchanges cannot be processed at present and you will need to make a new order for a replacement item as many of our items are limited and may not be available in other sizes. Other sizes may be ordered for delivery at a later date if the fabric is available. If they are not available immediately, it may still be possible to order a different size but you will need to contact us to discuss options available.

Cancelling orders:
Unless you cancel your order it will be processed and a contract between you and us has began and will be completed when you are sent a confirmation of dispatch email. Cancellation can be done by email at info@seratique.co.uk but you will need to do this as soon as possible before your order has been processed. If an order has already been dispatched you will be liable for postage to you as well as return postage to us if you wish to return the item(s). Orders will only be accepted through this website or at events attended by us.